News / Legal Brief

Dismissal for poor work performance: the importance of setting realistic targets

Mar 24,2014

Item 8(1)(j) of the Code of Good Practice: Dismissal states that dismissals for poor performance during or on the expiry of the probationary period may be based on less compelling reasons than would be required after the probationary period. Despite this allowance, the principle that dismissals must be based on fair reasons still stands. A dismissal is substantively unfair if it is based on the failure to meet unrealistic or unobtainable performance targets. When making a decision to dismiss an employee for poor work performance after failing to meet monthly performance targets, an employer must consider all factors that may have impeded the employee from meeting such targets and whether such factors where under his control or not.


In the case of Palace Engineering (PTY) LTD and Thulani Ngcobo, Commissioner Shaam Govender N.O. and Commissioner for Conciliation and Mediation, the Labour Appeal Court considered the fairness of an employee’s dismissal based on his failure to meet monthly performance targets. The employee was responsible for securing of new infrastructure contracts for the employer. The employee was under probation for the first six months of his employment. He was however required to generate a total of R100 000 000 in fees for the year which annual target was divided into monthly targets. After the employee failed to meet his monthly targets for the first three months, an enquiry into the employee’s work performance was held. The employee argued that he was unable to meet the targets due to a limited operating budget, lack of up-to-date computer software, telephone and fax facilities, business cards, office furniture and limited human resources.

The Labour Appeal Court upheld the Labour Court’s finding that the employee’s dismissal was substantively unfair. The Court reasoned that the targets were unobtainable; firstly, due to the lack of tools of trade (up-to-date software, telephone and fax access, a decent operational budget, office furniture and business cards) and secondly, because the company was unable to attract lucrative contracts at the time for reasons outside of the employee’s control. The employer should have taken these factors into account when setting the targets and evaluating the employee’s performance. Due to the unrealistic nature of the targets, the employee’s dismissal was substantively unfair. The Court emphasised that although reasons for dismissal related to performance during or at the expiration of a probationary period need not be as compelling as those afterwards; a fair reason for dismissal is always required.


Employers should set realistic performance targets for employees and provide them with the resources necessary to meet these targets. An employee cannot be dismissed for poor work performance in circumstances where the failure to meet such targets arose from extraneous factors outside of his control, even during probation.

Click on the link if you’ like to more information on Werksmans expertise in the Labour & Employment sector.

Latest News