The Consumer Protection Act

The Consumer Protection Act

By: Neil Kirby, Director: Head of Healthcare & Life Sciences practice; Ina Meiring, Director: Werksmans Advisory Services (Pty) Ltd, Head of Financial Services Regulation practice; Herman van Niekerk, Director; Eric Levenstein, Director: Head of Insolvency, Business Rescue & Restructuring practice

The Consumer Protection Act (the CPA) is one of the most important pieces of legislation to become law in South Africa. The consumer protection law was published in the Government Gazette in April 2009 and the actual consumer protection bill itself became fully effective on 1 April 2011.

Click here to view the Consumer Protection Act, as gazetted, as a downloadable PDF (via South Africa Government Online).

 

ABOUT CONSUMER PROTECTION LAW

The focus of the CPA is to protect consumers. It also has an impact on the way manufacturers, suppliers and retailers do business. These organisations must review the provisions of the CPA applicable to them to ensure they are compliant. Werksmans Attorneys has the expertise to advise manufacturers, suppliers and retailers on all applicable aspects in the area of Consumer Protection Law.

 

DON’T BE LEFT IN THE DARK WHEN IT COMES TO COMPLIANCE WITH THE CONSUMER PROTECTION ACT

Let us shed light on how the Act affects your business and your obligations to the consumer. Protect your reputation and make sure your business complies with the legislation.

  • Click here to view answers to questions companies should be asking themselves in light of the provisions of the CPA.

Services include dealing with

  • Consumers’ rights to privacy and their right to choose
  • Consumers’ rights to full disclosure and information
  • Consumers’ rights to fair, responsible and honest marketing and dealings
  • Fair, just and reasonable terms and conditions and the preparation of standard form documentation in compliance with the CPA
  • Consumers’ rights to receive fair value, good quality and safe products
  • Issues pertaining to product liability
  • Suppliers’ accountability to consumers
  • Consumers’ rights and their protection
  • The role of the National Consumer Commission and their investigative powers
  • The protection and enforcement of consumer rights
  • Business names
  • The role of the National Consumer Commission and its functions
  • The general impact that the CPA will have on distributors, retailers, service providers, suppliers, producers and importers